Key Takeaways
Managed Services — Quick Summary
- 1User Management
- 2Configuration Support
- 3Issue Resolution
- 4Monitoring
Support Governance Flow
Foundation Tier Overview
The Foundation tier of Managed Excellence is designed for small teams (5-25 users) who need reliable CRM admin support without the complexity of enterprise-level services. It covers the essentials to keep your CRM running smoothly.
What Is Included
User Management
- Add, remove, and modify user accounts
- Role and permission updates
- Password resets and access issues
- New user onboarding setup
Configuration Support
- Field and layout changes
- Picklist value updates
- Basic workflow adjustments
- Dashboard and report updates
Issue Resolution
- Break-fix support
- Error investigation
- Workaround documentation
- Vendor escalation when needed
Monitoring
- Monthly health check
- Integration status review
- Data quality spot-check
Response Times
| Severity | Response Time |
|---|---|
| Critical (system down) | 4 hours |
| Major (feature broken) | 1 business day |
| Minor (cosmetic/workaround exists) | 2 business days |
Pricing
Foundation tier pricing starts at $750/month. Actual pricing depends on CRM complexity, number of users, integrations, reporting needs, SLA expectations, monthly capacity, and support scope.
Who Should Choose Foundation
- Small teams with basic CRM needs
- CRM environment that is stable and mature
- Limited monthly change volume
- Need reliable support without strategic advisory
Upgrade Path
Foundation customers can upgrade to Growth or Enterprise as needs expand. Upgrade is seamless with no disruption to ongoing support.
How AavishkarIT Helps
Our Foundation tier provides reliable, responsive CRM admin support for small teams. Get started with a free assessment of your support needs.
Frequently Asked Questions
Break-fix supportError investigationWorkaround documentationVendor escalation when needed
Downloadable Resources
Free templates and guides