Key Takeaways
Managed Services — Quick Summary
- 1Dedicated Team
- 2Custom Development
- 3Strategic Advisory
- 4SLA Guarantees
Deep Dive
Support Governance Flow
Intake
Request capture
Triage
Classify & route
Prioritize
Rank by impact
Resolve
Fix or configure
Validate
User confirmation
Document
Update knowledge base
Improve
Optimize continuously
Enterprise Tier Overview
The Enterprise tier of Managed Excellence is designed for large organizations (100+ users) with complex CRM environments. It provides a strategic partnership that includes dedicated resources, custom development capability, and guaranteed service levels.
Everything in Growth, Plus:
Dedicated Team
- Named account manager
- Dedicated technical lead
- Assigned business analyst
- Priority support queue
Custom Development
- Custom workflow development
- Integration build and maintenance
- Custom report and dashboard development
- API development and management
Strategic Advisory
- Monthly strategic sessions
- CRM roadmap planning
- Digital transformation advisory
- Industry best practice sharing
SLA Guarantees
- Guaranteed uptime
- Response time SLAs with financial credits
- Resolution time commitments
- Monthly service level reporting
Response Times
| Severity | Response Time |
|---|---|
| Critical | 1 hour |
| Major | 2 hours |
| Minor | 4 hours |
Who Should Choose Enterprise
- Large organizations with complex multi-department CRM
- Businesses with frequent custom development needs
- Organizations requiring guaranteed SLAs
- Companies wanting strategic CRM partnership
How AavishkarIT Helps
Our Enterprise tier provides a true strategic partnership for large organizations. We align our team with your business goals and take ownership of your CRM success.
Downloadable Resources
Free templates and guides