Our Work Across
14+ Countries & 10+ Industries

A major commercial bank was running all customer service operations manually — front desk workflows, card lifecycle management, loan application processing, and telephony were completely disconnected. Staff spent hours on paper-based processes that should take minutes. There was no unified view of customer interactions across branches, and regulatory reporting required manual data consolidation from multiple sources.

A New York-based IT services company was running a 20-year-old legacy helpdesk system that could no longer scale to support 1,500+ B2B clients. There was no SLA tracking, no automated escalation workflows, and clients had no self-service options — every request required a phone call or email. The legacy system was brittle, had no API layer, and was prohibitively expensive to maintain.

A recruitment firm operating across Ukraine, Colombia, and Iran was running on a patchwork of Excel spreadsheets, Microsoft Teams, and disconnected HR tools. There was no unified view of clients, vacancies, candidates, or internal operations. Reporting was manual and unreliable. Invoicing was error-prone. Different country teams used different processes, creating inconsistencies and bottlenecks.

A Dubai-based travel and insurance services company had 100+ users relying entirely on Excel spreadsheets and email chains for enquiry handling, quote generation, invoicing, and approval workflows. Every step required manual intervention and there was no visibility into team workload or case status.

An education and real estate group with 350+ users was managing all core operational processes in Excel — purchase orders, payments, budget approvals, expense management, vendor management, events, and excursions. Approvals were slow, visibility was poor, and errors were frequent.

A global FMCG brand needed to standardize CRM usage across their Asia-Pacific operations. Inconsistent configurations, non-standard workflows, and fragmented reporting made it impossible to get a unified view of sales and service performance across the region.

A US-based forestry and manufacturing company had fragmented CRM workflows with no unified stakeholder management or sales pipeline visibility. Reporting required manual data consolidation from multiple sources, making decision-making slow and unreliable.

A US banking institution had limited visibility into marketing performance. There was no campaign tracking, no lead analytics, and no way to measure ROI on marketing spend. Marketing decisions were made on intuition rather than data.

An Australian software and hardware retailer was running three separate tools — Salesforce for sales, Freshdesk for service, and Mailchimp for marketing — creating data silos, operational overhead, and inconsistent customer data across systems.

A Jordanian pharmaceutical distribution company had no system for sales distribution tracking or field force management. Sales teams were working entirely offline with spreadsheets, making it impossible to track field activity, distribution performance, or sales pipeline in real time.

An Indian financial services company was managing all finance operations in Excel — AR tracking, TDS management, invoice submission, approvals, and partial HR. There was no real-time visibility into financial data and field teams had no mobile access to operational systems.

A Chinese energy company had outdated stakeholder tracking with poor reporting and usability. Field teams had no mobile access to CRM data, making it impossible to update stakeholder information or log engagement activities while in the field.