Key Takeaways
UAT & Go-Live — Quick Summary
- 1Week 1: Issue Collection
- 2Week 2: Analysis
- 3Week 3: Planning
- 4What Went Well?
- 5What Did Not Go Well?
- 6What Should We Do Differently?
Why Post-Go-Live Review Matters
The first 30 days after go-live reveal what worked and what did not. A structured post-go-live review captures these lessons, identifies quick wins, and establishes a roadmap for continuous improvement. Without this review, issues linger and opportunities are missed.
Review Timeline
Week 1: Issue Collection
- Collect all issues from hypercare
- Survey users on pain points
- Document workaround usage
- Identify adoption blockers
Week 2: Analysis
- Categorize issues (technical, training, process, design)
- Identify root causes
- Prioritize by impact and effort
- Identify quick wins
Week 3: Planning
- Create improvement backlog
- Assign owners and timelines
- Plan training reinforcement
- Define success metrics
Review Framework
What Went Well?
Document successes to replicate:
- Features users love
- Processes that improved
- Training that worked
- Communication that helped
What Did Not Go Well?
Document issues to address:
- Features users struggle with
- Processes that broke
- Training gaps
- Communication failures
What Should We Do Differently?
Capture improvement ideas:
- Design changes
- Automation opportunities
- Training enhancements
- Process adjustments
Optimization Backlog
Prioritize improvements:
| Priority | Improvement | Impact | Effort |
|---|---|---|---|
| High | Fix deal stage progression bug | High | Low |
| High | Add mobile quick actions | Medium | Medium |
| Medium | Refine lead assignment rules | Medium | Low |
How AavishkarIT Helps
We facilitate structured post-go-live reviews for every implementation. Our review covers issue analysis, optimization planning, and continuous improvement roadmap development.
Frequently Asked Questions
Document successes to replicate: Features users loveProcesses that improvedTraining that workedCommunication that helped
Document issues to address: Features users struggle withProcesses that brokeTraining gapsCommunication failures
Capture improvement ideas: Design changesAutomation opportunitiesTraining enhancementsProcess adjustments
Downloadable Resources
Free templates and guides